Terms & ConditionsOnline Payments & Security
- Transactions conducted through this website will appear as 'Marketplacers' on your statement.
- All personal details and transaction details are protected by SSL security protocols.
- All transactions made through this website are processed in New Zealand Dollars.
- All Online Payments are processed in real time by DPS (paymentexpress.com)
Product Availability, Back Orders and Cancellations
All orders are subject to the availability of products. We will endeavour to keep our stock in line with advertised products and offers, but should a product be unavailable we will contact you within three (3) business days to inform you and hold your order until stock is available. If you prefer to cancel your order, please advise us and we will endeavour to refund the amount paid within three (3) business days of receiving your advice. Orders can only be cancelled up to the point of dispatch. Where products are discontinued we will contact you and give you the option of changing your order or receiving a refund.
We ship our orders via courier, and will endeavour to dispatch your order within three (3) business days of receipt, where stock is available. Freight will be charged on all orders unless otherwise advised and at the rate we receive from the courier company employed. Special delivery instructions must be given at the time the order is placed, and may incur additional costs or delays depending on the requirements. We will adequately package all orders and any claims for loss or damage in transit should be directed to the carrier in the first instance.
Returns and Refunds
If you need to return any part of your order or are due for a refund for any reason, please contact us as soon as possible. Where goods are faulty, incorrect or for any reason do not conform to the original order we will arrange their return or disposal and either an exchange or a refund for the affected products. Any goods returned for refund or exchange must be in their original packaging, with tags and labels attached and unopened unless otherwise arranged with us.
Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold in New Zealand. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers' utilized and other similar information.
Web browser cookies
How we use collected information
Marketplacers International Ltd. may collect and use Users personal information for the following purposes: - To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To improve our Site
We may use feedback you provide to improve our products and services.
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Marketplacers International Ltd
P O Box 12220
Penrose, Auckland 1642
Ph. +64 09 526 6363